Shipping Policy

The Third Domain Pty Ltd
ACN: 699446154 | ABN: 84699446154

AYAL Beauty is an Australian-owned skincare brand operated under The Third Domain Pty Ltd.

1. Shipping Coverage

AYAL Beauty currently ships to addresses within Australia.

Products may be dispatched from Australian or overseas fulfilment locations, depending on the product purchased. Products within the same order may be dispatched separately and may arrive at different times.

International shipping is not currently offered as a standard checkout option.

2. Shipping Options and Rates

AYAL Beauty offers free, standard and express shipping arrangements depending on the products purchased and the shipping options available at checkout.

Free Shipping

Eligible products are identified on the AYAL Beauty website and, where applicable, in their product images.

For orders eligible for free shipping, the checkout order summary will display FREE as the shipping charge once the customer enters their suburb and postcode.

If an order contains both free-shipping products and products subject to a shipping charge, the applicable shipping charge for the order will be calculated according to the shipping method selected for the order.

Standard Shipping

Standard shipping is available at a flat rate of A$15 per order.

The applicable shipping charge will appear in the checkout order summary once the customer enters their suburb and postcode. Customers can review the shipping charge before completing payment.

Estimated delivery is approximately 15 business days after the order has been handed to the carrier. Actual delivery times may vary depending on the dispatch location, destination, carrier and other circumstances beyond our control.

Express Shipping

Express shipping is available for applicable products marked as Express Shipping on the AYAL Beauty website.

Express shipping is available at a flat rate of A$30 per order where the option is available at checkout and selected by the customer.

For applicable products where both standard and express shipping are offered, standard shipping is selected by default. Customers who wish to use express shipping must explicitly select the express shipping option at checkout.

Where available, express delivery generally takes approximately 3–5 business days after the order has been handed to the carrier. Actual delivery times may vary depending on the dispatch location, destination, carrier and other circumstances beyond our control.

Mixed Orders Containing Different Shipping Types

An order may contain products with different shipping arrangements, including free-shipping products and products offering standard or express shipping.

Where different shipping tiers apply to products in the same order, the shipping charge is based on the highest applicable shipping tier selected for the order, rather than charging a separate standard or express shipping fee for each product.

For example:

• Free-shipping products only: A$0 shipping.

• Free-shipping products combined with standard-shipping products: A$15 shipping.

• Free-shipping products combined with products for which express shipping is selected: A$30 shipping.

• Standard shipping selected for applicable products in the order: A$15 shipping.

The applicable shipping charge will be displayed in the checkout order summary once the customer enters their suburb and postcode. Customers should review the selected shipping method and total shipping charge before completing payment.

All delivery timeframes are estimates only and are not guaranteed.

3. Order Processing

Orders are generally processed within 0–2 business days, excluding weekends and public holidays.

Orders placed after 2:00 PM Australian Western Standard Time (AWST) will generally be processed on the next business day.

Processing times may vary due to stock availability, order volumes, public holidays or other fulfilment requirements.

Delivery timeframes begin when the order has been handed to the carrier, not when the order is placed.

4. Selecting Your Shipping Method

Available shipping methods depend on the products purchased and the options presented at checkout.

Products marked as Express Shipping may offer both standard and express shipping. The express option must be explicitly selected by the customer at checkout. Purchasing a product marked as Express Shipping does not automatically select express delivery.

Standard shipping costs A$15 per order, while express shipping costs A$30 per order where the respective option is available and applicable.

For mixed orders, the applicable shipping charge is based on the highest shipping tier selected for the order, as described in Section 2.

Customers should enter their suburb and postcode and review the order summary to confirm the shipping charge and selected shipping method before completing payment.

5. Additional Shipping Charges for Large or Bulky Orders

Some orders may incur additional shipping charges due to the combined size, dimensions, weight or volume of the items purchased.

Shipping costs may vary depending on packaging requirements and the delivery arrangements applicable to the order.

If an additional shipping charge becomes necessary after an order has been placed, AYAL Beauty will notify the customer and obtain their agreement before dispatching the order.

No additional charge will be imposed without the customer's authorisation. If the customer does not agree to the additional charge, AYAL Beauty will discuss the available options, which may include cancelling the affected order and providing an appropriate refund where applicable.

6. Shipping Notifications and Tracking

Where tracking information is available, AYAL Beauty will provide it to the customer after dispatch, generally by email.

Customers are encouraged to provide complete and accurate delivery details, including their full name, street address, suburb, state, postcode and phone number.

Some fulfilment and logistics arrangements require a phone number or other complete delivery details to retrieve tracking information. If a phone number is not provided, the order may still be processed and dispatched, but tracking information may not be available.

AYAL Beauty will share tracking information where it can be retrieved and provided. The absence of tracking information does not necessarily mean an order has not been dispatched.

If you have concerns about your order's delivery status, please contact AYAL Beauty with your order number so that we can assist where possible.

The unavailability of tracking information does not remove any applicable rights under the Australian Consumer Law.

7. Delivery Requirements

Depending on the carrier and delivery service, a signature may be required upon delivery.

Where available, a carrier may offer safe-drop delivery. Customers who request or permit safe-drop delivery should ensure that the nominated location is reasonably secure and suitable for receiving their parcel.

If an order is marked as delivered but cannot be located, please contact AYAL Beauty so that we can help investigate the matter.

Delivery arrangements do not exclude or limit any consumer rights that cannot legally be excluded under the Australian Consumer Law.

8. Delivery Details and Failed Deliveries

Customers are responsible for providing accurate and complete delivery information when placing an order.

Delivery difficulties may arise from incorrect or incomplete addresses, recipient unavailability, refusal of delivery or destination-specific delivery restrictions.

If a delivery issue occurs, please contact AYAL Beauty to discuss the available options.

Where additional redelivery, redirection or reshipping charges arise due to circumstances attributable to the customer, such charges may apply where appropriate. Any applicable charges will be explained before payment is requested.

Nothing in this section excludes or limits AYAL Beauty's responsibilities under the Australian Consumer Law.

9. Shipping Restrictions

Certain products may be subject to shipping restrictions due to carrier requirements, product characteristics, destination limitations or fulfilment arrangements.

Where a relevant restriction is known, AYAL Beauty will identify it on the product page or communicate it to the customer before order confirmation where reasonably practicable.

10. Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact AYAL Beauty with your order number.

We will make reasonable efforts to investigate the delay or determine the status of the shipment.

Some orders may not have retrievable tracking information. However, the absence of tracking does not remove AYAL Beauty's applicable responsibilities if an order is lost or not delivered.

If an order cannot be delivered or is confirmed lost, AYAL Beauty will work with the customer to provide an appropriate resolution in accordance with the Australian Consumer Law.

11. Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.

Where a consumer is entitled to a remedy for a failure to comply with a consumer guarantee, AYAL Beauty will address the matter in accordance with its legal obligations.

12. Contact Us

For shipping enquiries, delivery concerns or assistance with an order, please contact:

AYAL Beauty
Operated by The Third Domain Pty Ltd

Email: support@ayalbeauty.com.au
Address: 16 Blackbutt Court, Morley, Western Australia 6062, Australia
Phone: +61 450 785 745
Business Hours: Monday to Friday, 9:00 AM–5:00 PM AWST, excluding public holidays.

Please include your order number when contacting us about an existing order.

13. Policy Updates

AYAL Beauty may update this Shipping Policy from time to time to reflect changes to its operations, shipping arrangements or applicable legal requirements.

The current version will be published on the AYAL Beauty website and will take effect upon publication, subject to applicable law.