Purchase Options Cancellation Policy

Last updated: 13 October 2026

AYAL Beauty is an Australian-owned skincare brand operated under The Third Domain Pty Ltd. We understand that customers may occasionally need to cancel an order. This policy explains how cancellation requests are handled.

1. Requesting an Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at support@ayalbeauty.com.au.

Please include your order number and the email address used to place the order.

We will review your request and confirm whether cancellation is possible. As orders may be processed by our fulfilment partners shortly after purchase, we cannot guarantee that every cancellation request can be accepted.

2. Orders Not Yet Processed

If your order has not entered processing or fulfilment, we will make reasonable efforts to cancel it.

If the cancellation is approved, any amount paid for the cancelled order will be refunded to the original payment method, subject to applicable law and any relevant payment-provider requirements.

3. Orders Already Processing or Prepared for Dispatch

Once an order has entered processing, been prepared for dispatch, or been passed to a fulfilment partner, cancellation may no longer be possible.

We will check whether the order can still be stopped and let you know the outcome. If it cannot be cancelled, you may need to wait until the order arrives and contact us to discuss any applicable return options.

4. Orders Already Dispatched

Orders that have already been dispatched generally cannot be cancelled through our order-cancellation process.

If you no longer want an order after dispatch, please contact us to discuss the options available under our Returns and Refunds Policy.

This does not affect your rights under Australian Consumer Law, including any rights to a refund, replacement, or other remedy where applicable.

5. Cancellation by AYAL Beauty

In exceptional circumstances, we may need to cancel an order, for example, if a product becomes unavailable, a fulfilment issue prevents us from supplying it, or an order cannot reasonably be fulfilled.

If we cancel your order and payment has been taken, we will arrange a refund for the cancelled order or affected items, as applicable.

6. Refund Processing

Approved cancellation refunds will generally be issued to the original payment method. The time taken for the refund to appear in your account may depend on your bank or payment provider.

We will advise you when a refund has been processed.

7. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable laws.

This policy operates alongside our separate Shipping Policy and Returns and Refunds Policy.

8. Contact Us

AYAL Beauty
Operated by The Third Domain Pty Ltd
ACN: 699 446 154
ABN: 84 699 446 154
Email: support@ayalbeauty.com.au
Website: www.ayalbeauty.com.au